Returns & Exchanges
Return policy lasts 30 days from date of purchase. If 30 days have gone by since date of purchase, unfortunately we can’t offer you a refund. If it has been less the the 30-days period, your product may be eligible for return/exchange or Partial refund, (shipping cost and 25% restocking fee will be deducted from total).
-All returns require an RMA (returned merchandise authorization) number authorized by LC LIGHT USA CORP.
-RMA number must clearly be displayed on the return label or box.
-Items returned without an approved RMA number will be refused and returned to sender.
-Items to be returned must be received by LC LIGHT USA CORP., within 30 days from issue of an RMA number. After 30 days, the RMA is void.
-Item must be in original packaging and in new resalable condition.
-Any item that was used or fully/partially installed is non-returnable.
-Shipping fees are non-refundable. Customer is responsible for shipping charges incurred to and from LC LIGHT USA CORP.
-Returned items must be boxed and shipped in a manner so as not to be damaged in transit. Damage to boxes or product due to packaging will result in a re-box charge or loss of credit for that product.
-Authorized returnable products should be shipped prepaid to LC LIGHT USA CORP.,
-LC LIGHT USA CORP., does not accept collect shipments for any returns.
-Product that is returned and determined to be non LC LIGHT USA CORP., product will not be credited, nor returned to the point of origin. Parts will be scrapped.
To be eligible for a return, your item must be unused and in the same condition that you received it, including all parts, accessories, manuals & packing materials. It must also be in the original packaging, accompanied by RMA number and Original receipt. Items eligible for return that are missing parts, accessories, manuals & packing materials; or damaged original packaging are subject to partial refund, that will be determined at our discretion after inspection.
Several types of goods are exempt from being returned. Clearance/Closeout/final Sale items cannot be returned. We also do not accept returns for products that have been modified, installed/mounted, altered, damaged, used, painted & Special order items- not in-stock at the time of purchase.
Please make sure to verify you have ordered the correct product for your vehicle or project, before check out, when you receive and before opening.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back, without RMA number and Original receipt.
There are certain situations where only partial refunds are granted (if applicable)
Products with obvious signs of use, Products that have been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items/parts if they are defective or damaged within the warranty period for your product. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2646 River Ave, STE A, Rosemead California US 91770.
To return your product, you should mail your product to: 2646 River Ave, STE A, Rosemead California US 91770, please see full return policy prior to sending your product. Products with our RMA will be denied and returned to sender.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary, return shipping is ground service via UPS, FedEx or USPS service is selected at our discretion.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not liable for any items/products lost in transit.
-Prices and terms herein supersede all previous pricing. Prices are subject to change without notice.
-Back orders will be shipped as soon as they become available.
-It is LC Light USA Corp., policy to hold back-orders until the product becomes available for shipment. Should you wish to have back-orders canceled, please email or fax in a cancellation request.
-Back order cancellations can only be requested prior to shipment.
Shortages & Damages
-Inspection of shipments is the responsibility of the customer. Damage or shortages need to be reported by the customer to the carrier at the time of delivery and noted to delivery carrier. Products damaged, visible damage due to delivery carrier/service, must be reported and file formal claim with carrier. Any claims not reported to LC Light USA Corp., within 48 hours of delivery will not be honored.
- LC Light USA Corp., needs to be notified of any items that are damaged during shipping. Claim process may take up to 3-5 days, with the exception if an item is back-order/out of stock, will be shipped out when it becomes .